Shippingcosts and Payment

Forwarding expenses

Over 80,00 Euro order value to Germany free of shipping costs.

Over 250,00 Euro order value to all other countries free of shipping costs.

DHL/DPD Germany: 4,90 EUR (4,12 plus VAT)

Europe zone 1: 7,90 EUR (6,64 plus VAT)
Austria, Belgium, Denmark, the Netherlands, Luxemburg

Europe zone 2: 10,90 EUR (9,16 plus VAT)
France, Italy, Sweden

Europe zone 3: 17,90 EUR (15,04 plus VAT)
Finland, Ireland, Portugal, Spain

Europe zone 4: 19,90 EUR (16,72 plus VAT)
Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia

Switzerland, United Kingdom, Liechtenstein, Norway: 25,00 EUR (excl. VAT)
No additional tolls and fees are charged, the recipient merely has to pay import turnover tax.
Average delivery time for the packages is

To Switzerland ca. 4 days
To Norway ca. 7 days
To Liechtenstein ca. 4-5 days

The "Track and Trace" service unfortunately is available only with restrictions.
Delivery always takes place without German VAT.
Delivery without invoice included in the package is not possible.
General references

Delivery to so-called Remote Areas is only carried out with an additional charge by DHL. However, you will be informed beforehand per email. You can find the listing of all areas here

Methods of payment

In our shop you can choose between the methods of payments stated below.

Prepayment (bank transfer in advance):

You will receive an e-mail with our bank details and all information needed for bank transfer. Wares will be ready for dispatch immediately after payment receipt.

Please pay attention to the reason for payment (your reference number) when doing the bank transfer. Without this reference, delays in attributing your transfer and in forwarding your merchandise may occur.

Possible transfer fees (for prepayments) for foreign customers (outside Germany) are for the buyer's account. In case you have few experience with foreign transfer, please contact your bank for assistance.

Inside the Euro-zone, transfers using IBAN and SWIFT/BIC codes are exempt from charges and executed within two working days at the most. Please make sure to indicate the order amount in Euros so that the total amount can be credited. In case of doubt please contact your bank.

Bank Details:

EOD European Online Distribution GmbH
Account Number: 3884 97 00
Bank Code: 680 900 00
Volksbank Freiburg eG
Bismarckallee 10
79098 Freiburg
IBAN: DE05680900000038849700
BIC: GENODE61FR1

Credit cards:

We accept Mastercard and VISA from the following countries:
Germany, Austria, Switzerland, Liechtenstein, Belgium, France, Denkmark, Italy, the Netherlands, Norway, United Kingdom, Ireland, Spain, Portugal, Sweden, Finland, Luxemburg, Hungary, Poland, Slovenia, Slovakia, the Czech Republic, Estonia, Latvia and Lithuania

The contract is concluded upon debit from credit card.

Debit from your credit card takes place as follows:
Upon your order your data are being sent via SSL (Secure Socket Layer) to our liquidator of credit cards. We are at no time able to see your total credit card data.

3D Secure
The security standard 3D Secure is an authentification method minimizing fraud risks in e-commerce and becoming more and more popular. This information only concerns your if your are holding a 3D Secure-capable credit card.

If you are already registrated as credit card holder, a web page will be displayed during your order process while effecting payment (step 4) asking you to enter your password. Payment can only be executed with this password.

If you have not yet registrated at 3D Secure and do not hold a password, you can either assign a passwort for you on your bank's web page (and memorize or note it for future orders - also in other shops with 3D Secure processing), or you can cancel the process without hesitation. Payment will be executed nonetheless and you can finalize your order. However, this only applies to the case you do NOT yet have a password assigned at that moment.

For MasterCard, this solution is called "MasterCard Secure Code", for Visa "Verified by Visa".

Debit cards (Carte Bleue):

We accept the French debit card "Carte Bleue".

The contract is concluded upon debit from debit card.

Debit from your debit card takes place as follows:
Upon your order your data are being sent via SSL (Secure Socket Layer) to our liquidator of debit cards. We are at no time able to see your total debit card data.

In the moment of order a reservation of the order amount on your debit card is being made. This reservation will only be used upon processing of the invoice respectively upon despatch of your merchandise. Your debit card will only be debitted with the amount indicated on the invoice. This also means for example that in case of partial delivery, several debits will take place.

PayPal:

PayPal payments are carried out without extra charge. Your order is ready for dispatch immediately after transaction.

Via the real-time payment solution PayPal everbody holding an e-mail address can safely and comfortably send or receive payments on-line. PayPal is one of the leading payment providers on eBay and many other websites.

Security:
Your bank or credit card data do not have to be sent anew for every purchase on-line but are deposited directly in your PayPal account, to which only you and PayPal have access. During your ordering process you will be forwarded to the PayPal site where you are asked to enter your user name and your password. Pay easily with two clicks.

Please note:
Within the PayPal account, several payment methods are available: direct debit, credit card, transfer, giropay or PayPal balance. You may have to begin with makng a bank transfer from your bank account to your PayPal account to finalize payment. This might be the case if you want to pay with an existing PayPal balance not sufficient for your purchase.

For further information please contact the PayPal help pages.

Invoice:

Authorities, universities and public institutions are supplied on account. Please order selecting the payment method "Prepayment" and comment "Delivery on account".

For selecting this payment method, both invoice and delivery address must be a public institution.

iDeal:

What is iDeal?
iDeal is a payment system based on online banking which can be used with participating banks in the Netherlands. There is no need for an additional account or credit card if you want to use iDeal as your payment system. Payment is made directly via online banking of your bank - you only need to log in with the regular online banking account. You'll receive a confirmation from your bank with completion of the payment.

What are the benefits I have with iDeal?
Due to immediate payment from bank to the seller, you'll receive a confirmation promptly. Delivery may be initiated shorter or directly after the payment has been completed.

How safe is iDeal?
As all the techniques from regular online banking are used, you are granted the same standards of security.

General references

Delivery to the following countries:

Germany, Austria, Switzerland, Liechtenstein, Belgium, France, Denmark, Italy, the Netherlands, Norway, United Kingdom, Ireland, Spain, Portugal, Sweden, Finland, Luxemburg, Hungary, Poland, Slovenia, Slovakia, the Czech Republic, Estonia, Latvia, Lithuania, Bulgaria, Greece, Croatia, Romania
(ATTENTION: Due to changes upon our logistics partners, clients in Switzerland, Liechtenstein, United Kingdom and Norway can only be served up to a merchandise value of 1000,- EUR)

VAT (Delivery without VAT):

If you choose "No VAT" during the order-process, then your order and billing will be processed without charging the VAT. Please choose this option ONLY, if your company owns a valid VAT-ID. To order without VAT, please enter your VAT-ID into the corresponding field, without adding spaces or additional characters.
Every VAT-ID will be checked accurately at the Chamber of Taxes before shipping.

Minimum order value:

There is no minimum order value.

Pickup:

We do not have a shop, but you can pick up your order upon prior agreement (best by E-Mail) directly on location in Freiburg.

In this case usual forwarding charges do not apply, but the order has to be executed via our online shop. By chosing the delivery method "Pickup" and payment method "Prepayment" you can pay directly on location.

Pickup times: Mon-Fri 9.00 - 12.30 and 13.30 - 17.00

Delivery time:

Indications about delivery times for every specific article are to be found in our online shop next to the article's description. Postal delivery time within Germany is 1-2 working days, abroad 2-5 working days depending on the country of destination.

If an ordered product happens not to be available, we will contact you immediately.

Logistics partners: DHL (Deutsche Post)
DPD (Dynamic Parcel Distribution)General applications for deliveries abroad (within Europe): (EFTA countries: Switzerland, Norway and Liechtenstein)

No additional tolls and fees are charges, the recipient merely has to pay import turnover tax.
Average delivery time for the packages is

To Switzerland ca. 4 days
To Norway ca. 7 days
To Liechtenstein ca. 4-5 days

The "Track and Trace" service unfortunately is available only with restrictions.
Delivery always takes place without German VAT.
Delivery without invoice in the package is not possible.
Assurance:

All packages are sufficiently assured for you without supplementary fees.

Transport damages:

Please note the following proceedings:
Transport damages have to be objected directly upon receipt of merchandise with the assigned transport enterprise. Afterwards please inform us about detected transport damages. If you want to return the merchandise, please inform us beforehand by e-mail, fax or phone.

Returns:

For returns requiring a refund, the amount will be credited to you on the same way as payment has occurred.